Acceptable Use Policy - Manitoba Cloud

Acceptable Use Policy (AUP)

This Acceptable Use Policy (“AUP”) applies to all customers, users, and third parties accessing or using any of Manitoba Cloud’s services, including dedicated servers, Virtual Private Servers (VPS), Cloud Hosting, and all associated infrastructure or platform services accessible via Manitoba Cloud. ca.

This AUP is included within and forms part of Manitoba Cloud’s Terms and Conditions. By using our services, you agree to comply with the terms of this Policy in full. Breaches of this AUP can lead to suspension, termination or taking other legal actions depending on the nature of the breach.

Manitoba Cloud offers reliable, secure and professional cloud hosting services to individuals and businesses in Manitoba, Canada and worldwide. All our customers are expected to make good and lawful use of our systems and infrastructure.

1. Purpose of This Policy

The objective of this AUP is to help keep safe Manitoba Cloud’s infrastructure, our customers and the global internet community from any damage caused by bad or malicious use of web hosting services. The following document details what is allowed and not allowed when using our services and explains the consequences of violating this policy.

2. Prohibited Acts

The following acts are forbidden on Manitoba Cloud infrastructure. This list is not exhaustive; Manitoba Cloud has the right to decide what actions violate this policy at its own discretion.

2.1. Illegal Content and Activities

Provide, transmit or distribute any information which is illegal under Canadian federal or provincial laws or any other international law.
Store, create or distribute any information depicting Child Sexual Abuse Material (CSAM) or any type of content that could be used to exploit or put children at risk – we immediately terminate such accounts and report them to the relevant authorities.
Engage in human trafficking, child exploitation or any other criminal activity described in the Canadian Criminal Code.
Make available content containing hate speech, encouraging violence, or that could be used to discriminate on grounds of race, ethnicity, nationality, religious faith, gender, sexual orientation, disability or any other protected characteristic.

– Engage in any act of deception, identity theft, phishing or any form of financial crime.

2.2. Network Abuse and Security Violation

Launching, participating in or carrying out Distributed Denial of Service (DDoS) attacks, SYN floods, ping floods or any other network attack on Manitoba Cloud or any other website.
Unauthorized access, attempting to gain unauthorized access to or breaching the security of any computer, network or account not owned by yourself – including port scanning, exploiting software vulnerabilities or trying to hack into websites.
Distributing, deploying or hosting malware, ransomware, spyware, trojans, viruses, bots or any type of malicious software.
Running open mail relays, spreading spam or sending unsolicited bulk emails (UBE) of any type.
IP spoofing, packet manipulation or any effort to disrupt or capture network traffic
Running command and control (C2) servers or infrastructure that enables cyber attacks

2.3 Spam and Unsolicited Communication

Sending or enabling spam emails, SMS or other digital communications contrary to Canada’s Anti-Spam Law (CASL) or any relevant laws against spam
Collecting email addresses or other contact details without consent to send unsolicited communications
Operating services designed to facilitate sending unsolicited messages, such as spam tools, open proxies for massive mailings or mass mailing software

2.4 Copyright Infringement and Intellectual Property

Hosting, storing or distributing copyrighted materials without the consent of the copyright owner
Operating torrent tracker sites, file sharing websites or streaming platforms which are used to facilitate or provide opportunities for illegal copying of content.
Creating, altering or distributing any of Manitoba Cloud’s or third-party intellectual property without written permission from Manitoba Cloud

2.5 Resource Abuse

Engaging in cryptocurrency mining on Manitoba Cloud’s infrastructure without prior written approval – unauthorized cryptocurrency mining consumes excessive shared resources and is strictly forbidden.
Creating automated bots, scrapers or scripts generating excessive server loads or impairing the ability of our shared or adjacent infrastructure to operate stably and perform well
Consuming large amounts of bandwidth, CPU, RAM, or disk space compromises the ability of other users using Manitoba Cloud’s infrastructure.

2.6 Deceptive and Fraudulent Use

Creating fake websites, phishing pages or fake login screens designed to trick users into providing personal data or passwords
Disguising itself as Manitoba Cloud, its employees or any other company or individual in ways that are misleading or hurtful
Using Manitoba Cloud’s infrastructure to carry out fraudulent transactions, make payments, or engage in carding activities

3. Content Standards

All content hosted on Manitoba Cloud’s infrastructure must comply with applicable Canadian laws, including but not limited to the Criminal Code of Canada, the Copyright Act and the Canadian Anti-Spam Legislation (CASL). Although Manitoba Cloud does not monitor its customers’ content, it has the right to identify, delete or block access to content which is reported to it or of which we have reason to believe contravenes this Acceptable Use Policy (AUP) or any applicable law.

Customers are alone responsible for all content they hold, transfer, or allow to be accessed through Manitoba Cloud’s services. The extent of this responsibility includes any third-party content available via your own hosted website space.

4. Reporting Violations

If you suspect Manitoba Cloud’s systems are being used to break this AUP (including acts such as abuse, spam, illegal content or engaging in unauthorized activities), please report to us via a ticket with the subject line “AUP Violation Report.” Provide as many details as possible, including relevant IP addresses, time stamps and any other necessary documents. All complaints received will be dealt with seriously and addressed swiftly.

5. Enforcement and Consequences

Manitoba Cloud shall have the power to take actions set out below in response to a suspected or confirmed breach of this AUP, based on our sole discretion and without giving any prior notice if the situation calls for immediate action

Issuing a formal warning to the customer
Temporarily suspending access to part or all our services
Terminating our client’s contract with no refund
Removal or restriction of access to certain content or resources
Reporting violations to relevant law enforcement and government agencies in Canada or worldwide
Taking legal action to recover financial losses or costs incurred due to any such breaches

When dealing with unlawful content, threats of harm to others or severe security threats, Manitoba Cloud will take swift action without giving prior notification to its customers.

6. Customers’ Responsibilities regarding Third-Party Users

If you create web services for third-party users using Manitoba Cloud’s infrastructure – whether as a reseller, developer or managed service provider – then you are responsible for ensuring that such third-party users adhere to the AUP. Any breach of this AUP by your clients or end-users would be regarded as a breach by you, and Manitoba Cloud can act against your account accordingly.

7. Changes to This Policy

Manitoba Cloud has the right to make changes to this Acceptable Use Policy at any time. Updates will be published on our website AUP page along with their effective dates. Customers should regularly check this policy. Continuing to use Manitoba Cloud’s services after we publish updates to the policy will mean you have accepted the new version of the AUP.